Repair and make-ready, all 50 states
A finished work order is not a closed deficiency
Four repair programmes built around one goal: your property passes inspection the first time. We correct the deficiencies inspectors actually score, document the fix, and keep crews moving so your deadline holds.
New outlet fitted, safe, code-compliant, signed off. Nothing about the repair is wrong.
Specified against HUD's GFCI and AFCI standard for that location, photographed before and after, logged with date and scope.
Only the second one holds up when the inspector arrives, or when an appeal needs evidence. A repair can be structurally sound and still record a deduction.
Start here
Which repair programme do you actually need?
Most portfolios end up using two or three of these together. What decides where to start is what is driving the work right now.
What we fix
Repairs scored against the standard, not a guess
Since NSPIRE replaced UPCS in October 2023, the question is no longer whether a repair looks finished. It is whether the finished item meets the published standard for its inspectable location, and whether you can show that it does.
HUD publishes a separate standard for every inspectable item, from smoke alarms to guardrails to water heaters, each with its own deficiency list and severity. A general contractor who has never read the NSPIRE standards can complete a repair properly by trade convention and still leave you with a scored deficiency.
That is the gap our crews close. Every repair is specified against the relevant standard, photographed before and after, and logged so the correction survives scrutiny, whether that is an inspector on site, a HUD file review, or an appeal.
If you want the deficiency list before the work starts, our inspection services produce it, and a pre-NSPIRE inspection is usually the cheapest hour you will spend. Voucher units follow a different timetable, which is covered under HQS inspection.
Choose a programme
All our repair services
Most properties need more than one. The selector above will tell you which matters first.
NSPIRE Repair Services
Deficiency-driven repairs for a specific inspection date. We work from your pre-inspection findings or ours, fix life-threatening and severe items first, and hand back a photographed record of every correction. This is the programme for properties with a scheduled inspection and a score to protect.
NSPIRE repair services
Apartment Renovation Services
Capital work on occupied and vacant units, covering kitchens, baths, flooring, windows and common areas, planned so the finished specification is compliant rather than merely new. Useful when a scope is already funded and you need it delivered without creating fresh deficiencies.
Apartment renovation services
Apartment Turnover Services
Inspection, repair, clean and make-ready as one handoff, so a unit goes from keys returned to lease-ready without sitting empty. Days of vacancy are the cost here, and a turnover done to standard means the unit is inspection-ready the moment it is occupied again.
Apartment turnover services
Preventive Maintenance Services
Scheduled work on the systems that generate repeat deficiencies: alarms, HVAC, exterior, egress and drainage. NSPIRE inspects on a risk-based cycle rather than a predictable calendar, which makes year-round readiness cheaper than an annual scramble.
Preventive maintenance servicesHow it runs
Four steps, whichever programme you pick
Walk and score
We inspect the way an inspector would, item by item against the published standard, and produce a deficiency list ranked by severity and location rather than by trade.
Triage to the date
Life-threatening and severe items go first, then the deductions that cost the most points. If the date is tight you get a written call on what will and will not be finished.
Repair to standard
Crews mobilise, often within 24 hours. Each correction is specified against the relevant standard so the finished item passes on its own terms.
Document and hand over
Before and after photographs, dates and scope for every item, in a file you can put in front of an inspector, a lender or an appeal.
Commonly corrected
Deficiencies we are called about most
Severity and weighting come from the final standards notice, not from how large the repair looks. A missing alarm outranks a great deal of visible work.
Smoke and carbon monoxide alarms missing, expired or wrongly located
Electrical service panel defects and exposed conductors
Egress blocked, or windows that will not open
GFCI and AFCI protection absent near water
Guardrails and handrails missing or loose
Water heater relief valve and discharge piping
HVAC not producing adequate heat or cooling
Mould-like substance and unresolved water leaks
Trip hazards on walkways, steps and stairs
Infestation evidence in units and common areas
Potential lead-based paint and deteriorated surfaces
Sharp edges, damaged doors and failed hardware
No deficiency list yet? A survey first is cheaper than repairing the wrong things.
Inspection date already set? Crews can be on site within 24 hours.
Questions
Repair services FAQs
Which repair service do I actually need?
If you have an inspection date, start with NSPIRE repair services. If units are turning between residents, apartment turnover covers inspection, repair and make-ready in one pass.
Funded capital scopes go through apartment renovation, and if you are correcting the same findings every cycle, preventive maintenance is the cheaper answer. Most portfolios use two or three together.
How quickly can a crew be on site?
Usually within 24 hours of a signed scope. We keep 30 crews available specifically so a short-notice inspection date does not turn into a waiting list.
Larger scopes are sequenced so the highest-severity items are corrected first, regardless of when the rest is scheduled.
Do you inspect as well, or only repair?
Both, and they work better together. Our inspection services produce the deficiency list the repair scope is built from, so nothing is corrected by guesswork and nothing scored is missed.
You can also bring us your own findings or a HUD report and we will work from that.
Will a repair that looks finished actually pass NSPIRE?
Not automatically. NSPIRE scores each item against a published standard for its inspectable location, so a repair can be sound by trade convention and still record a deficiency.
HUD's NSPIRE programme pages set out the model, and we specify every correction against the relevant standard rather than against what looks complete.
Does this apply to voucher units as well?
The repair work is the same; the standard behind it may not be. Public housing and HUD-assisted multifamily are inspected under NSPIRE now. Voucher units are inspected under HQS, where the compliance date for the change in definition currently sits at 1 February 2027.
So a voucher unit may still be assessed against the legacy criteria, depending on the housing authority. HQS inspection covers which applies.
Do you work outside your local area?
Yes. We deliver repair, turnover, renovation and maintenance programmes in all 50 states, with crews and specialists who know how the standards are applied regionally.
Portfolios spread across several states are handled as one engagement rather than several.